Help & Support

Enter your pickup and drop-off locations, travel date and time, and passenger details on our booking form. Choose your vehicle, review the price, and confirm. You will receive a confirmation email with your booking reference.

Yes. Select a return journey when booking, or create a separate booking for your return transfer. Return trips can have a different pickup time and location.

We recommend booking at least 24 hours ahead, especially for airport transfers and peak travel dates. Last-minute bookings may be accepted subject to driver availability.

Yes. Enter the passenger name and contact details during booking. The confirmation and driver updates can be sent to the passenger or to you.

No. You can book as a guest. Creating an account lets you view booking history and manage future reservations more easily.

We accept major credit and debit cards through secure payment providers such as Stripe and PayPal. Available options are shown at checkout.

For most routes the price shown at booking is fixed and includes the vehicle, driver, and standard route. Any extras (child seats, extra stops, waiting time beyond the included allowance) may be quoted separately.

Payment is usually taken when you confirm the booking online. For some bookings or payment methods, a deposit may be charged first with the balance due before travel.

Route tolls are usually not included in the quoted price and may be charged separately. Airport pickup fees and parking may apply depending on the route. Any extra charges will be explained before you confirm.

Provide your flight number when booking. Your driver monitors the flight and adjusts pickup time if it is delayed. After landing, the driver meets you at the agreed meeting point with a name board when applicable.

We track your flight using the flight number you provide. Pickup time is adjusted automatically for delays within normal monitoring limits. A 45-minute waiting time is included from when your flight lands.

Meeting instructions depend on the airport. They are shown in your booking confirmation and may include arrivals hall, official taxi/meeting point, or curbside pickup where permitted.

Yes, for airport transfers we strongly recommend it. It helps us track delays and coordinate pickup without you needing to call while travelling.

The vehicle class you select at booking (standard, executive, minivan, etc.) determines the type of car. We aim to provide a vehicle of equal or higher category when possible.

Yes. Request child seats or boosters during booking. They are subject to availability and may carry a small supplement depending on the route.

For airport pickups, 45 minutes of waiting time is included from when your flight lands. For address pickups, a standard waiting period applies. Extended waiting may incur extra charges; your driver or support team will advise if this applies.

Additional stops may be possible if requested in advance or agreed with the driver. Extra mileage or waiting time may affect the final price.

Yes, subject to availability. Contact us as soon as possible with your booking reference. Changes to date, time, route, or passenger count may affect the price.

Cancellation terms depend on how far in advance you cancel and the type of booking. Free cancellation is often available if you cancel within the period shown in your confirmation. Late cancellations may be charged in full or in part.

Eligible refunds are returned to the original payment method. Processing times depend on your bank or payment provider and usually take several business days.

Use the link in your confirmation email, your account area if you have one, or contact customer support with your booking reference.

Use the contact form on our website, reply to your booking confirmation email, or call the support number shown on your confirmation. Have your booking reference ready.

Check the meeting instructions in your confirmation first. Then call the driver number in your booking details or contact support immediately so we can assist you.

Yes. We send confirmation by email and may send SMS or WhatsApp updates about driver assignment, arrival, and service status using the contact details you provide.

Transfers are provided by licensed local drivers and partner fleets coordinated through our platform. Your confirmation shows the service provider details for your booking.